Return and Refund Policy

Return Eligibility

A return may be accepted when:

• The delivered product is not the product ordered.
• The product arrives damaged or defective.
• The product is materially different from the product page, photos, or order confirmation.
• The return request is made within 7 days after delivery.

Return Conditions

To process a return, the product should be returned with its accessories, packaging, and proof of order when possible. Products damaged by misuse, incorrect installation, or missing essential parts may not be eligible for refund.

Refunds

After we receive and inspect the returned product, we will confirm the refund decision with the customer. Approved refunds are processed using the agreed method with the customer, usually within 3 to 7 business days after receiving the return.

Return Shipping

If the return is caused by an error from MyMall Tech, such as sending the wrong product or a product that is defective on arrival, we will arrange or cover the return process. If the return is requested for another reason, return delivery fees may be the customer's responsibility.

Exchanges

When possible, the customer may choose an exchange instead of a refund. Exchanges depend on product availability.

How to Request a Return

Contact our customer service with the order details, product photos if needed, and a short explanation of the issue.

WhatsApp: +212 693-010043

Email: contact@mymalltech.com